Terms of Service

Agreement and Scope

These Terms of Service govern access to the Platform, including matter management, document workflows, and optional AI features.

By using the service, the firm agrees to these terms on behalf of its authorized users.

Account Responsibility

• Firm administrators are responsible for user access, role permissions, and credential hygiene.
• Each user must keep credentials confidential and report suspected compromise promptly.
• You are responsible for activity performed through authenticated accounts unless unauthorized access is reported without delay.

Acceptable Use

• Use the service only for lawful business purposes.
• Do not attempt to bypass authentication, permissions, rate limits, or security controls.
• Do not upload malware, malicious scripts, or data you are not authorized to process.

AI and Generated Output

AI outputs are assistive drafts and not legal advice. Attorney review is required before filing, service, or client delivery.

The customer retains responsibility for legal accuracy, deadlines, and professional judgment.

Fees and Service Changes

Paid plans, usage-based charges, and feature availability are defined in your order form or billing configuration.

Unless a signed order form states otherwise, paid subscriptions renew automatically at the end of each billing term.

Renewal period, renewal pricing, and billing frequency are shown before checkout and in your billing settings.

We may update features to maintain reliability, security, or regulatory alignment.

Cancellation and Renewal Control

• Firm admins can cancel auto-renew at any time from billing settings.
• When canceled, renewal stops and service remains active through the end of the already-paid term unless required by law.
• No hidden cancellation flow: cancellation controls are available in-product and do not require support tickets for standard plan cancellations.

Termination

Either party may terminate according to the subscription terms.

Upon termination, customer data export and deletion handling follow the Data Retention and Deletion Process.

Early Access and Beta Services

The service is currently offered during an early-access period. Features, availability, and functionality may change, be interrupted, or be discontinued as the product evolves.

Early-access and beta features are provided without any uptime or service-level commitment. You should not treat the service as your sole system of record, and you remain responsible for maintaining independent backups of critical data and for independently tracking deadlines.

No Legal Advice; No Attorney-Client Relationship

Ladra is a practice-management and productivity platform. It does not provide legal advice, legal opinions, or legal representation, and use of the service does not create an attorney-client relationship between you and Ladra LLC.

All features — including AI-generated drafts, templates, deadline calculations, and workflow suggestions — are informational tools that require independent review and the exercise of professional judgment by a licensed attorney. You remain solely responsible for the accuracy, timeliness, and legal sufficiency of all work product, filings, and advice you deliver to your clients.

Customer Data and Ownership

• As between the parties, you retain all right, title, and interest in the data, documents, and content you submit to the service (“Customer Data”).
• You grant Ladra a limited, non-exclusive license to host, process, and transmit Customer Data solely to provide, secure, and support the service.
• You represent that you have the rights and authorizations necessary to submit Customer Data and to authorize its processing, including any client confidential information.

Intellectual Property and License

The service, including its software, interfaces, templates, and documentation, is owned by Ladra LLC and its licensors and is protected by intellectual-property laws. Ladra grants you a limited, non-exclusive, non-transferable right to access and use the service during your subscription.

You may not copy, modify, reverse engineer, resell, or create derivative works from the service except to the extent permitted by law or a signed agreement.

Confidentiality

Each party may access confidential information of the other. The receiving party will use it only to perform under these terms and will protect it with at least reasonable care.

Ladra treats Customer Data as your confidential information. These obligations do not apply to information that becomes public through no fault of the receiving party or that must be disclosed by law.

Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Ladra does not warrant that the service will be uninterrupted, error-free, or secure, or that any AI output, deadline calculation, or template will be accurate, complete, or suitable for a particular matter. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LADRA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE TOTAL AMOUNTS YOU PAID TO LADRA FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations do not apply to your payment obligations or to liability that cannot be limited under applicable law. The parties agree these limitations are an essential basis of the bargain.

Indemnification

You will defend, indemnify, and hold harmless Ladra LLC and its officers, employees, and agents from and against any third-party claims, damages, liabilities, and reasonable expenses (including attorneys’ fees) arising out of (a) your Customer Data, (b) your use of the service in violation of these terms or applicable law, or (c) the legal services you provide to your own clients.

Governing Law and Venue

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.

Subject to the arbitration provision below, the exclusive venue for any dispute not resolved through arbitration will be the state or federal courts located in Florida, and the parties consent to personal jurisdiction there.

Dispute Resolution and Arbitration

The parties will first attempt to resolve any dispute informally. If a dispute is not resolved within thirty (30) days of written notice, it will be finally settled by binding arbitration seated in Florida and administered under the rules of a recognized arbitration provider, rather than in court — except that either party may bring an individual claim in small-claims court or seek injunctive relief to protect intellectual property or confidential information.

CLASS ACTION WAIVER: DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS. THE PARTIES WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

Force Majeure

Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, outages, network or hosting-provider failures, labor disputes, or governmental actions.

Changes to These Terms

We may update these terms to reflect changes in the service, the law, or our practices. Material changes will be communicated by posting updated terms with a new effective date and, where appropriate, by additional notice.

Your continued use of the service after an update takes effect constitutes acceptance of the revised terms.

General

• Severability: if any provision is held unenforceable, the remaining provisions remain in effect.
• Entire Agreement: these terms, together with any order form and referenced policies, are the entire agreement between the parties and supersede prior discussions.
• Assignment: you may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Waiver: a failure to enforce a provision is not a waiver of the right to enforce it later.
• Notices: legal notices to Ladra may be sent to the contact address published on ladralegal.com.